Terms and Conditions for RAIENHK INTERNATIONAL

Version: 1.1
Effective Date: May 19, 2026

1. Introduction and Acceptance of Terms

Welcome to raienhk.com (the “Website”), operated by RAIENHK INTERNATIONAL (“we,” “our,” or “us”). As an official partner dealer for new energy vehicle brands, we provide information, products, and services related to new energy vehicles globally.

These Terms and Conditions (“Terms”) govern your access to and use of the Website and any services offered through it. By accessing or using the Website, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree to these Terms, you must not access or use the Website.

We reserve the right to modify these Terms at any time. Any changes will become effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the revised Terms.

2. Definitions

• “Website” refers to raienhk.com.

• “User,” “You,” and “Your” refer to any individual or entity accessing or using the Website.

• “RAIENHK INTERNATIONAL,” “We,” “Our,” and “Us” refer to the operator of the Website.

• “Products” refer to new energy vehicles, related accessories, and services offered on the Website.

3. Use of the Website

3.1 Eligibility

By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

3.2 User Accounts

If you create an account on the Website, you are responsible for maintaining the confidentiality of your account information and password and for all activities conducted under your account. You must notify us immediately of any unauthorized use of your account.

3.3 Prohibited Activities

You agree not to use the Website for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Website. Prohibited activities include, but are not limited to:

• Violating any applicable local, national, or international laws or regulations;

• Infringing upon our intellectual property rights or the rights of others;

• Transmitting unauthorized advertising or promotional materials;

• Introducing viruses, malware, Trojan horses, worms, or other harmful technologies;

• Attempting unauthorized access to any part of the Website, servers, or databases.

4. Product Information and Availability

4.1 Vehicle Descriptions

We strive to provide accurate descriptions, images, and specifications of the new energy vehicles and products displayed on the Website. However, we do not guarantee that product descriptions or other content are accurate, complete, reliable, current, or error-free. Colors, features, and specifications may differ from the actual products. All information is subject to change without prior notice.

4.2 Pricing and Availability

All prices displayed on the Website are subject to change without notice. Vehicle availability may vary by region or market. Final pricing and availability will be confirmed upon formal inquiry or order placement and may include additional taxes, duties, shipping costs, and local regulatory fees. Any pricing displayed online is for informational purposes only and does not constitute a legally binding offer.

4.3 Manufacturer Information

As a dealer, certain information provided on the Website may originate from vehicle manufacturers. While we make reasonable efforts to ensure accuracy, we are not responsible for any discrepancies or errors in manufacturer-provided information.

4.4 Export and Import Responsibilities

Users are responsible for confirming the import regulations, certification requirements, taxes, registration rules, and legal requirements applicable to new energy vehicles, batteries, and related products in their own country or region.

Different countries and regions may have varying safety standards, certification requirements, and subsidy policies for new energy vehicles.

RAIENHK INTERNATIONAL does not guarantee that all products comply with the laws or regulations of the user’s jurisdiction. Any delays, customs holds, returns, penalties, or additional costs arising from local regulations, import restrictions, certification requirements, or customs procedures shall be borne solely by the user.

5. Orders, Payments, and Reservations

5.1 Online Inquiries and Reservations

The Website may allow users to submit inquiries, request quotations, or reserve vehicles. Such actions do not constitute a binding purchase agreement. Formal purchase agreements shall only be concluded through direct communication with our sales team and execution of a separate written or electronic contract.

5.2 Deposits

Any deposits paid through the Website for reservations or pre-orders may be subject to specific refund conditions, which will be clearly communicated at the time of payment. Please review all applicable terms carefully before making a deposit.

5.3 Payment Terms

Unless otherwise agreed in writing, all payments shall be made in accordance with the payment terms confirmed between both parties. We may accept international payment methods including bank wire transfer (T/T).

Unless otherwise agreed, all bank charges, intermediary bank fees, exchange rate losses, and related international transfer costs shall be borne by the buyer.

If the buyer fails to complete payment within the agreed timeframe, we reserve the right to cancel the order, suspend shipment, or reallocate inventory.

5.4 Refund Policy

Any refund request will be reviewed based on the specific circumstances of the order. If approved, refund processing times may vary depending on banking systems, payment providers, and international settlement procedures.

6. Shipping and Delivery

6.1 International Transportation

Products may be shipped internationally via ocean freight, land transportation, or other logistics methods. Specific trade terms, including but not limited to FOB, CIF, and EXW, shall be governed by the formal agreement signed between both parties.

6.2 Transfer of Risk

Unless otherwise agreed in writing, the risk of loss or damage to the products shall transfer to the buyer once the goods are delivered to the carrier or loaded at the port of shipment.

6.3 Logistics Delay Disclaimer

We shall not be liable for delays caused by port congestion, customs inspections, international shipping restrictions, policy changes, carrier adjustments, or other circumstances beyond our reasonable control.

7. Intellectual Property

All content on the Website, including text, graphics, logos, images, videos, software, and compilations thereof, is the property of RAIENHK INTERNATIONAL or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

Without our prior written consent, you may not reproduce, distribute, modify, display, publish, download, store, or transmit any content from the Website.

8. Third-Party Links

The Website may contain links to third-party websites or services that are not owned or controlled by RAIENHK INTERNATIONAL. We assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly recommend that you review the terms and privacy policies of any third-party websites you visit.

9. Data Protection and Privacy

We value user privacy and data protection. Any information submitted through the Website will be processed in accordance with applicable data protection laws and our Privacy Policy.

The Website may use cookies, analytics tools, advertising tracking technologies, and related services, including but not limited to Google Analytics, Meta Pixel, and Conversion API, to improve user experience and marketing performance.

By using the Website, you consent to the collection, use, and processing of your data in accordance with our applicable privacy policies.

If you are located in the European Union, California, or other jurisdictions with data protection laws, you may have the right to access, correct, delete, or restrict the processing of your personal data.

10. Disclaimers and Limitation of Liability

10.1 Disclaimer

THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

WE DO NOT GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, NOR DO WE GUARANTEE THAT ANY DEFECTS WILL BE CORRECTED.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAIENHK INTERNATIONAL, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE WEBSITE OR ANY PRODUCTS OR SERVICES PROVIDED THROUGH IT.

11. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations due to events beyond our reasonable control.

Force majeure events include, but are not limited to:

• War or international conflicts;

• Government restrictions or policy changes;

• Port closures or blockades;

• Epidemics or public health emergencies;

• Natural disasters;

• International sanctions;

• Battery or dangerous goods transportation restrictions;

• Supply chain disruptions;

• Cyberattacks or system failures.

During the occurrence of a force majeure event, we reserve the right to suspend performance of the affected obligations.

12. Indemnification

You agree to indemnify, defend, and hold harmless RAIENHK INTERNATIONAL, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising from your violation of these Terms or your misuse of the Website.

13. Export Control and Compliance

Users agree to comply with all applicable export control laws, sanctions regulations, and international trade laws.

Products may not be exported, resold, or transferred to restricted or sanctioned countries, organizations, or individuals in violation of applicable laws.

We reserve the right to refuse or cancel any order suspected of violating international trade regulations.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the courts located in Hong Kong Special Administrative Region.

Nothing in this clause shall affect any mandatory consumer protection rights applicable in your country or region of residence.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The “Effective Date” at the top of this page indicates the latest revision date.

Your continued use of the Website after any modifications constitutes your acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms, please contact us at:

Company Name: RAIENHK INTERNATIONAL
Website: raienhk.com
Email: raienhk@gmail.com
Postal Address: Room 2008, 20/F, North Tower, Landmark North, 39 Lung Sum Avenue, Sheung Shui, New Territories, Hong Kong