RAIENHK INTERNATIONAL Global Privacy Policy

Version: 1.0

Effective Date: May 19, 2026

1. Overview and Scope

RAIENHK INTERNATIONAL ("we," "our," or "us"), operating through our website raienhk.com, is a premier official partner dealer for new energy vehicle brands. We recognize the global nature of our business and are committed to protecting the privacy of our customers and website visitors worldwide.

This Privacy Policy is designed to comply with major international data protection standards, including:

•GDPR (General Data Protection Regulation) for the European Economic Area (EEA) and the UK .

•CCPA/CPRA (California Consumer Privacy Act) for residents of California, USA .

•PIPL (Personal Information Protection Law) for users in the People's Republic of China .

•Automotive Data Security Management Regulations for industry-specific compliance .

2. Data Collection and Processing

We collect personal data based on the principles of lawfulness, fairness, and transparency. The following table outlines the categories of data we process and our legal basis for doing so.

Data Category

Specific Examples

Purpose

Legal Basis (GDPR)

Identity & Contact

Name, email, phone number, address

To facilitate test drives, vehicle sales, and customer support.

Performance of Contract

Financial & Transaction

Bank details, ID/Passport (for registration), payment history

To process vehicle financing, insurance, and tax registration.

Legal Obligation / Contract

Vehicle & Telematics

VIN, mileage, battery health, service history

To provide remote diagnostics, warranty services, and safety recalls.

Legitimate Interest

Location & Trajectory

GPS coordinates, precise geolocation

To provide navigation, emergency roadside assistance, and local dealer matching.

Consent (Separate Consent for PIPL)

Technical & Usage

IP address, cookies, browser type

To optimize website performance and ensure cybersecurity.

Legitimate Interest

3. Data Sharing and International Transfers

3.1 Sharing with Partners

As an official dealer, we may share your data with:

•Vehicle Manufacturers: To ensure global warranty coverage and system updates.

•Financial Institutions: To facilitate vehicle leasing or loan applications.

•Service Providers: Third-party logistics and IT partners who assist in our operations.

3.2 International Transfers

Your data may be transferred across borders. We ensure such transfers are protected by:

•Standard Contractual Clauses (SCCs) for transfers out of the EEA/UK.

•Security Assessments as required by PIPL for data originating from China.

•Encryption and Anonymization during transit and storage.

4. Your Global Privacy Rights

Regardless of your location, we provide you with the following rights:

Right

Description

Response Timeframe

Right to Access

Request a copy of the personal data we hold about you.

Within 30 days

Right to Erasure

Request the deletion of your data ("Right to be Forgotten").

10-15 working days

Right to Rectification

Correct inaccurate or incomplete information.

Within 30 days

Right to Opt-Out

Opt-out of marketing communications or data "sharing" (CCPA).

Immediate / 15 days

California Residents (CCPA/CPRA): We do not "sell" your personal information to third parties for monetary consideration. You have the right to request a report on the categories of information we have shared for business purposes.

5. Data Security and Retention

We implement industry-leading security measures, including SSL/TLS encryption, Multi-Factor Authentication (MFA), and regular Vulnerability Assessments. We retain your data only for the duration necessary to fulfill the purposes outlined in this policy or as required by statutory retention periods (e.g., tax or safety regulations).

6. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately.